Refund Policy

REFUND & RETURN POLICY

Thank you for shopping with Nailamonni. Please read this policy before placing your order. Nothing in this policy limits your statutory consumer rights.

CONTACT US

For cancellations, returns, or problems with your order, email support@nailamonni.com with your order number and a description of your request.

CANCELLATIONS

Please contact us as soon as possible if you wish to cancel or change your order.

For custom-sized or personalised products, we can generally accept cancellations before production begins. Once production has started, change-of-mind cancellations may no longer be available, where permitted by applicable law.

Being handmade or produced after an order is placed does not, by itself, remove any statutory cancellation rights.

CUSTOM-SIZED AND PERSONALISED PRODUCTS

Where permitted by applicable law, we do not accept change-of-mind returns or exchanges for products made to your individual measurements, custom design specifications, or other personalisation.

This includes requests arising from incorrect measurements supplied by the customer, provided we made the product correctly to those measurements.

This restriction does not apply to products that are faulty, damaged on arrival, incorrect, or materially different from the agreed description.

OTHER PRODUCTS AND CHANGE-OF-MIND RETURNS

We do not offer voluntary change-of-mind returns or exchanges. However, statutory cancellation and return rights apply wherever required by law.

For eligible non-personalised purchases covered by UK distance-selling rights, you may notify us of cancellation within 14 days after delivery and return the goods within a further 14 days.

Customers pay the direct cost of eligible change-of-mind returns. No restocking fee applies. We refund the standard outbound delivery charge where required by law.

Please handle products only as necessary to inspect them. Where legally permitted, a refund may be reduced for loss of value caused by handling beyond what is necessary to establish the product’s nature and characteristics.

FAULTY, DAMAGED, OR INCORRECT ITEMS

If your order arrives damaged, defective, incorrect, or materially different from its description, please contact us as soon as reasonably possible.

Please provide your order number, a description of the issue, and photographs where available. Photographs help us investigate but do not replace or restrict your legal rights.

We will provide the appropriate refund, repair, or replacement required by applicable law. A partial refund will only be used where appropriate and agreed with you.

There is no 48-hour deadline that removes your statutory rights.

If a return is necessary because the item is faulty, damaged on arrival, or incorrect, Nailamonni will cover reasonable return shipping costs.

HOW TO RETURN AN ITEM

Contact support@nailamonni.com before sending a return so we can provide the correct return address and shipping instructions.

Returns are sent by mail. Keep proof of posting and package the items securely.

Do not send returns to an address printed on the original parcel unless we confirm that it is the correct return address. Any applicable international return arrangements and costs will be explained before you send the parcel.

INCORRECT SIZING

Please follow our sizing guide and check your measurements before ordering.

If a custom-sized set was correctly made to measurements you supplied but does not fit, replacement nails may be available for an additional charge. We will confirm the price before making them.

If we supplied a size different from the agreed order, please contact us for a resolution. Statutory return rights for eligible non-personalised products remain unaffected.

HANDMADE VARIATIONS

Small variations in colour, brushwork, and decoration placement may occur because our nails are handmade. Screen settings and lighting can also affect how colours appear.

These variations do not excuse defects or substantial differences from the product description or agreed design.

DELIVERY PROBLEMS

If your parcel is delayed, appears lost, or is marked as delivered but has not arrived, contact us so we can investigate with the carrier.

Delivery estimates are not guarantees unless we expressly agree to a guaranteed date. This does not limit your rights concerning non-delivery or late delivery.

If you entered an incorrect shipping address, contact us immediately. Address changes may not be possible after dispatch. Any agreed reshipping charges will be confirmed in advance.

REFUNDS

Refunds are issued to the original payment method without undue delay and within the timeframe required by applicable law.

For eligible UK cancellation returns, we refund within 14 days of receiving the returned goods or evidence that you sent them back, whichever is earlier.

Your bank or payment provider may need additional time to display the refund.

CONTACT

Nailamonni
Email: support@nailamonni.com
Website: https://nailamonni.com